Yes. Warranty policies can vary sometimes by your country and place of purchase. Always keep your item on hand (do not throw away or dispose) until confirmation from our team of support agents. The below policy applies to customers living in the US and Canada who are the first-time users of any genuine BabyBjörn item produced after the year 2018. We recommend always registering your products.
LIFETIME LIMITED WARRANTY
BABYBJORN INC. (“WE” or “US”) EXTENDS THIS LIMITED WARRANTY ONLY TO THE CONSUMER WHO ORIGINALLY PURCHASED THIS PRODUCT (“YOU”).
This limited warranty gives you specific legal rights and you may also have other rights, which vary from state to state. Legal rights may also vary from province to province.
This limited warranty starts on the date you purchase the product and lasts as long as you own the product and requires a proof of purchase to be effective. It covers defects in original materials, design, and workmanship. Your sole remedies for any product found to be defectives consist of the the repair and/or replacement of the product. This limited warranty does not cover any defects caused by improper use, failure to follow instructions, modification, unauthorized repair, accident, neglect, abuse, or normal wear and tear.
To obtain warranty service or to report a product defect, please contact us in writing 54 W 21st Street, Suite 901, New York, NY 10010, by phone at (866) 424-0200 or by email as firstname.lastname@example.org.
If we determine that the product is defective, we will, at our sole discretion, either repair or replace the product at our expense. We will pay for shipping fees to return the repaired or replaced product back to you. Determination of defects shall be made in accordance with procedures we establish.
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OF EXCLUSION MAY NOT APPLY TO YOU. OTHER LEGAL RIGHTS MAY BE AVAILABLE AND MAY VARY BY STATES OR PROVINCES.